Your experience at DMC matters to us—before, during, and after your visit. That’s why we may ask you to complete a short after-visit survey.

What Is the Survey?

After your visit, you may receive a survey via text message or email that includes questions about your overall experience, including one key question:

“How likely are you to recommend this provider to a friend or family member?”

While all questions are important and help us understand how well we are meeting your expectations, that question in particular is part of a widely used patient satisfaction measure called the Net Promoter Score (NPS).

Net Promoter Scores range from -100 to 100. Here’s a general guide to how NPS scores are interpreted:*

  • 0 to 30: Fair / Average
  • 31 to 50: Good
  • 51 to 70: Very Good
  • 71 to 100: Excellent / Best in Class

Healthcare organizations that achieve scores above 70 are considered top performers in patient experience.

How We’re Doing

Thanks to feedback from patients like you we know that:

  • DMC’s overall Net Promoter Score (NPS) is 89.1 which is considered Best in Class
  • Our combined star rating is 4.71 out of 5 (based on the same after-visit surveys)

These results reflect our commitment to providing excellent care—and they inspire us to keep learning and growing as an organization.

Transparency is important, too. That’s why you can click on a DMC provider’s bio on this website to view their star ratings by category and read patient comments submitted in an after-visit survey.

Why Your Feedback Is Important

Your responses help us:

  • Improve patient experience by identifying what matters most to you
  • Recognize what we’re doing well so we can continue delivering high-quality care
  • Identify opportunities for improvement and make meaningful changes

Thank You

We are grateful for the time you take to share your experience. Your voice helps us grow, improve, and continue delivering care you can trust.

DMC patient after-visit surveys are implemented securely by an independent third-party, NRC Health.

* Based on industry benchmarks from organizations such as Bain & Company, Press Ganey, and NRC Health.