Welcome to DMC Patient Financial Services. Billing for medical services typically involves three parties: the patient who received a medical service, the patient’s insurance carrier and DMC Primary Care. DMC submits claims to your insurance carrier on your behalf; however, it is important to note that your medical insurance is a contract between you and your insurance company. Amounts not covered by insurance, such as deductibles, co-payments or denied charges, are billed to the patient.

If you have questions about DMC billing or about a bill you may have received, we are here to help. Please view the “Convenient Payment Options” and “Frequently Asked Questions” (FAQs) below. If you still have questions, you can use the blue “Message us“ bubble in the bottom right corner of this website to securely chat with a member of our customer service team. You can also fill out the form below or call us at 603-537-1300 and press “5” to be connected to our billing department.

Convenient Payment Options

DMC patients can pay their bills in any of the ways outlined below. If you would like to set up a budget plan, please use call the office.

  • Pay online through the secure Pay My Doctor link (Patient Health Portal account not required).
  • Call 603-537-1300, and press option 5. This line is monitored by our customer service team Monday through Friday from 7:00 am – 4:30 pm. Voicemails left at this secure extension will be answered within one business day. The business office is open Tuesday and Thursday nights until 7pm. 
  • Go Paperless! Visit the Follow My Health patient portal to sign up for electronic statements. You can CLICK HERE to get started. You can also call the number above to request e-statements.

Billing FAQs

Q: My insurance coverage has changed. What should I do?

A: If your insurance has changed, you can:

  • Send an email to info@dmcbilling.com with your new information.
  • Call our billing department  at 603-537-1300 and select option 5.
  • Fill out the form below and submit to our billing team.

Q: Can I set up a payment plan if I can’t afford to pay my bill all at once?

A: Yes. DMC Primary Care offers budget plans. Please call 603-537-1300 X-3700 to set up payment arrangements.

Q: Why did my insurance company only pay part of my bill?

A: Coverage varies greatly by insurance carrier and plan. You should familiarize yourself with the terms of your insurance coverage. Please contact your insurance carrier directly at the phone number listed on your card for help with coverage questions or visit their website.

Q: My insurance should have paid my bill but did not. What should I do?

A: One or more of the following may apply:

  • The service you received was not covered under your plan.
  • Your chosen PCP is not a DMC Primary Care Provider.
  • DMC is not contracted with your insurance company.
  • You were not covered by your plan at time of service.
  • You have not provided DMC Primary Care with your correct insurance information for your dates of care.
  • Your insurance carrier has not received or processed the claim yet.

Q: Why am I getting a bill now when services were provided so long ago?

A: DMC will process and send a bill to a patient after payment is received from the insurance carrier and it is confirmed the balance is owed by the patient. The timeline for this process varies by insurance carrier.

Q: What if I have questions about my insurance coverage?

A: Any specific questions regarding your insurance coverage should be directed to your insurance carrier. You can usually find their phone number on the back of your insurance card. In most cases, you can also visit your insurance carrier’s website for detailed information on your plan.

Q: How can I help move my claim along?

A: To ensure prompt payment of your insurance claim, please be sure to provide DMC with your most up-to-date insurance information. Always bring your insurance card with you to medical appointments so that your healthcare providers have your current insurance information.

DMC Billing Department Request Form

Thank you for reaching out to DMC. Please use this form to submit billing questions and issues as well as to update your insurance information. Once your request has been received, a DMC billing department representative will answer your question by email or by telephone in 24 – 48 hours.