DMC Offices are Open

 

REMINDER: IF YOU SUSPECT EXPOSURE TO COVID-19 AND/OR HAVE FLU-LIKE SYMPTOMS, PLEASE QUARANTINE YOURSELF AND CALL US AT 603-537-1300 FOR INSTRUCTIONS.

 

As of May 4, 2020 all DMC offices are open for visits. We are also offering Telehealth visits (e-visits). Please call 603-537-1300 to make an appointment or click here to request an appointment. Scroll down to view our new safety protocols or for links to important resources and FAQs on Covid-19.

DMC Safety Protocol

We understand the concerns people have amidst the current Covid-19 pandemic. At DMC Primary Care, our staff and providers are going the extra mile to keep our offices clean and safe for our patients so they can get the healthcare they need in a timely manner. We have established enhanced protections throughout all of our offices to create a safe environment for everyone who walks through our doors.

All patients will be greeted by a DMC staff member who will perform a health screening that includes asking questions about symptoms you may be experiencing and taking your temperature.

  • All patients, DMC staff, and DMC providers are required to wear a mask at all times (unless asked to remove it).
  • Hand sanitizer is available at several locations throughout each practice.
  • Our waiting rooms allow for social distancing (and we require a minimum of six feet of distance between patients).
  • Our waiting rooms are sanitized every two hours, minimum.
  • Our staff will open and close all doors for patients.
  • All staff and providers follow rigorous protocol for handwashing and hand sanitizing.
  • Exam room surfaces are sanitized after each patient visit.
  • Restrooms are sanitized after each use.

DMC Offers Telehealth Visits with Our Providers.

Providing patient access to healthcare is a critical part of DMC’s mission, especially during the Covid-19 pandemic. In addition to office visits, we also offer Telehealth visits to our patients.

A  Telehealth visit can be a phone call or “face-to-face” video chat with a provider. As a DMC patient, you can call our main number at 603-537-1300 to request an Telehealth appointment.

Please be sure to have your insurance information on hand when you call and let our representatives know if you have had a change in insurance since your last visit.

At this time, all patients are being screened for symptoms such as fever, cough, difficulty breathing, chills, muscle pain, headache, sore throat, and new loss of taste or smell  when they call. If a Telehealth visit is scheduled, you will be asked to provide a phone number so that a DMC provider can call you back. If COVID-19 testing is deemed appropriate by your provider, you will receive instructions for DMC drive up COVID-19 testing protocol.

Q: Do I need a smart phone to do a Telehealth visit?

A: No! A telehealth visit with your provider can be as simple as a phone call. A device that is connected to the internet is required for a video visit. This device can be any type of smart phone or a computer with a web cam and microphone.

Q: Will my Telehealth visit be with my PCP?

A: For non-urgent appointments, we are happy to schedule you with your PCP or other provider of your choice. For more urgent or acute Telehealth visits, you will be scheduled with a provider that is available at the time of your appointment. If your PCP is one of those providers, we are happy to schedule you with them.

Q: How long after I call will my Telehealth visit occur?

A: With some exceptions, most telehealth visits occur between 30 minutes and two hours of calling for an urgent visit and non-urgent visit times vary.

Q: Are there any circumstances in which a Telehealth visit won’t work?

A: Yes. Some circumstances require an office visit, such as a routine physical exam. Other needs such as immunizations and urgent care situations (such as stitches) also require being seen in person.

Q: What if I don’t get a call from my provider at my appointment time?

A: If you don’t hear from your provider right at your appointment time, please be patient. They will call as soon as they are able to do so, usually within just a few minutes.

Q: Will I receive a bill for my Telehealth visit?

A: A Telehealth visit is billed the same way as an office visit. Please check with your insurance company to determine if a co-pay or other out-of-pocket costs are required for your telehealth visit.  If a co-pay or deductible applies based on your plan and coverage, we will send you a bill.

 Q: Can non-DMC patients schedule Telehealth visits?

A: We are always welcoming new patients. Please call our main number at 603-537-1300 to learn how to establish care with DMC.

 

DMC is in frequent contact with the Center for Disease Control (CDC) and the State of New Hampshire so that we can stay up to date on COVID-19 developments and continue to put measures in place to keep both our patients and our healthcare workers safe and healthy.

If you believe you may have been exposed to COVID-19 and are experiencing symptoms, call us at 603-537-1300.

Most Common COVID-19 (novel coronavirus) Symptoms:

–> Fever

–> Cough

–> Difficulty Breathing

If you have the above symptoms, please stay at home and call DMC at 603-537-1300. A patient representative will take your information and have a healthcare provider contact you to discuss next steps.

COVID-19 Resources

CDC Website on Coronavirus 2019 (COVID-19)

CDC:  Steps to Prevent Illness

CDC:  Steps to Prevent Illness (Spanish)

CDC:  What to do if you are sick?

CDC:  Hand Washing Tips

CDC:  Symptoms

NH Division of Health and Human Services

World Health Organization

WSJ: Facts and Myths About Virus Antibody Tests

 

Updated 5/21/20