Dover Community Technical Center

Medical Assistant (MA): The MA is an important member of a health care team. They work closely with their assigned provider(s) to perform a wide variety of high-quality clinical and administrative tasks, including vital signs, point of care testing, immunizations, collecting lab specimens, and assisting with procedures. In most cases, our MA’s have direct patient contact.

Medical Office Receptionist: Medical Office Receptionists greet patients and move them through a pre-determined workflow that includes verifying insurance, collecting co-payments, applying payments to an account, scheduling appointments, and maintaining the reception area.

Medical Secretary– Medical Secretaries perform administrative duties using specific knowledge of the medical team and clinic procedures. Duties include correspondence with patients regarding test results, missing paperwork, and answering non-clinical patient questions through multiple forms of communication including telephone, patient portal messages, and a HIPAA compliant texting platform.

On- the-job training for each of these positions will be provided by a designated preceptor who works side by side with the employee for a minimum of 2-4 weeks. This includes EHR training and other online learning modules.